Support the implementation of customer service standards in Latin America, ensuring smooth communication and service processes with rep offices. Assist in organizing service review meetings and follow through on action items. Help operate and monitor service strategies for “Category-3 Markets” across Latin America. Provide key operational support for priority tasks in seven rep offices. Assist in achieving key delivery KPIs, including partner delivery coordination, customer satisfaction tracking, and post-delivery support.RequisitosProfessional Knowledge: Basic knowledge of ICT (Information and Communication Technology) products and solutions; prior industry experience is a plus. Understanding of project management concepts; hands-on project experience is preferred. Familiarity with government and enterprise clients or business sectors is an advantage. Business Skills: Proficiency in Microsoft Excel, PowerPoint, and other office software. Strong comprehension, execution, and follow-up abilities. Excellent communication and coordination skills; must be able to work with teams in both headquarters and local rep offices.
