Support customer Service inquiries regarding gratis programs Strong in Excel and all Microsoft Office tools High Effective Communication, Customer Service Mindset Problem Solving: Must be able to identify and evaluate inquiries to define the support required. Also, the process flow and resolution time must be able to articulate to the requestor. In addition, must have the common sense to determine when to escalate an issue that might become a trend and must be solved quickly Stakeholder Management and Team Work Self-Driven with Adaptability and Learning Agility: Must gather information efficiently to determine counter teams' issues, escalate this information to Senior Brand Managers who will communicate with brand corporate teams and get a solution to the issue and the corresponding recommendation back to counter teams. Issues must be solved on a timely fashion to guarantee that counter teams can drive retail sales efficiently.
