Especialista Junior de Tecnología (English Advanced)

Ciudad de Panamá
Permanente
Tiempo completo

Hace 24 días

Detalle del aviso:

Contract type: Full-time
Industry:Logistics
Work Schedule
Monday to Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 8:00 a.m. to 12:00 p.m.
Availability for on-call support outside regular hours is required

About the CompanyGroup of companies and professionals with specific naval-military port service experience, including logistic & supply experience.Role OverviewWe are looking for a proactive and reliable ICT Junior Specialist to join the team in Panama. This role provides first-level IT support to internal users across Panama, Colombia, Curaçao, and Mexico. The position involves supporting Apple/macOS environments, troubleshooting (diagnosing, resolving) or escalating ICT Support tickets/calls and other duties related to ICT daily use applications or basic processes in a timely manner; provides effective support for routine ICT tasks for the Company; setting up Company's devices and manage IT tools equipment inventory.Key Responsibilities

Diagnose and resolve IT issues or escalate as necessary
Configure, maintain, and support macOS-based devices
Install and update company software and hardware
Maintain accurate inventory of IT equipment and tools
Provide remote and on-site technical support to teams in multiple countries in America
Participate in IT-related internal projects and improvement initiatives
On-call support

Academic background

Bachelor's degree completed or currently in the final year in Information Technology, Computer Science, Engineering, or a related field.

Languages

Fluent English (C1 level) is required

Experience

1 to 3 years in IT support or similar roles
Direct experience working in macOS and IOS environments

Technical Skills

Strong diagnostic and troubleshooting capabilities
Knowledge of macOS operating systems
Intermediate to advanced proficiency in Microsoft Excel
Experience with office tools and basic scripting

Preferred but not required

Familiarity with Fortinet systems
Use of Jira for ticket tracking
Understanding of ITIL framework
Basic support experience with ERP systems

Soft Skills

Effective communication and customer service orientation
Problem-solving and critical thinking
High reliability and attention to detail
Strong organizational and time-management skills

La empresa:En Siuma Talent combinamos la arquitectura con la ingeniería del talento: diseñando un proceso integral y formativo que potenciará tu negocio a través del alineamiento de la estructura y creación de mística empresarial, generando crecimiento profesional y armonizando lo estratégico con lo táctico para el logro de los objetivos del negocio

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