Delivery Executive Manager

Ciudad de Panamá
Permanente
Tiempo completo

Hace 3 días

Detalle del aviso:Delivery Executive Manager (DEM) | Operations, Service Delivery & Account Growth📈 Senior Leadership RoleWe are looking for a Delivery Executive Manager (DEM) to lead service execution, ensure portfolio profitability, drive organic account growth, and act as a strategic partner to the COO, Commercial teams, and Clients.🎯 Role Purpose:Lead and manage the end-to-end delivery of services, ensuring operational excellence, expected profitability, scalability of the delivery model, and client satisfaction, while translating corporate and COO strategy into actionable operational plans per client and service.🔑 Key Responsibilities

Own the operational and financial performance of assigned client accounts (revenue, margin, KPIs).
Translate company strategy into effective service delivery and operational plans.
Act as the main operational point of contact for clients, ensuring service quality and satisfaction.
Identify and manage risks, improvements, upselling and service evolution opportunities.
Ensure SLA compliance, profitability, cost control and delivery efficiency.
Plan and manage capacity and talent allocation, ensuring continuity and optimal performance.
Lead and develop multidisciplinary teams, promoting accountability and continuous improvement.
Drive process improvement, automation and innovation initiatives supported by data analysis.

✅ Requirements:Bachelor's degree in Systems Engineering, Computer Engineering, or related fields. 10+ years of experience in service delivery, operations, or technology leadership roles. At least 5 years in similar executive or senior management positions. Strong understanding of software development life cycle (SDLC), architectures, and modern methodologies.Proven experience in: Client management and account growth Project and financial management Aligning operational execution with financial resultsPreferred: Specialization or Master's degree in Business Administration, Management, or Project Management. Fluent bilingual proficiency (English & Spanish) - C1 level or higher, capable of leading executive-level conversations, presentations, and negotiations.La empresa:Líderes en América en Personal Especializado en TI, Desarrollo de Productos de Software, Automatización de Procesos Inteligentes, Smart Process y Analítica. Hoy somos más de 800 Softers y tenemos oficinas en Atlanta, Medellín, Panamá, República Dominicana y El Salvador. Contamos con más de 26 años de experiencia en el sector TI, impulsando el crecimiento digital en las organizaciones a través de soluciones innovadoras que les permitan estar a la vanguardia en tecnología, evolución y progreso. Nuestro camino hacia el crecimiento tecnológico está marcado por muchos años de experiencia, certificaciones y compromiso con nuestros clientes.

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