Customer Success Manager

Panamá
Permanente
Tiempo completo

Hace 2 meses
Postúlese fácilmente

OverviewWe are seeking a high-impact Customer Success Manager to own the end-to-end customer experience—from first demo through long-term retention, expansion, and advocacy. This is a front-line, revenue-adjacent role with direct exposure to leadership and decision-making.You will represent a sophisticated business intelligence platform used by high-growth e-commerce brands and elite operators who demand performance, precision, and speed. This is not a passive support role. You will run demos, manage onboarding, support customers, nurture pipeline opportunities, and act as a trusted extension of sales, product, and leadership.This role is best suited for someone who thrives in a fast-moving startup environment, operates independently, and takes ownership without waiting for instructions.Key ResponsibilitiesCustomer Demos & Onboarding

Lead confident, polished live product demos for inbound leads and prospects
Tailor demos and presentations based on customer sophistication, business model, and use case
Build and customize decks for demos, onboarding sessions, QBRs, and follow-ups
Clearly explain workflows, dashboards, attribution models, and performance metrics
Answer technical and product questions live with confidence and clarity

Customer Support & Retention

Serve as first-line support for customer questions and issues
Maintain fast, professional response standards
Triage issues and coordinate with product and engineering teams when necessary
Proactively identify churn risk and intervene early
Build strong, trusted relationships with high-value customers

Sales Pipeline & Revenue Support

Follow up on inbound leads, trials, and warm prospects
Re-engage stalled opportunities with tailored outreach and materials
Maintain clean, accurate CRM records with clear next steps
Support renewals, expansions, and upsells
Partner closely with leadership to help close deals

AI-Driven Execution & Internal Operations

Use AI tools daily to improve speed, clarity, and execution quality
Leverage AI for research, summarization, customer insights, and documentation
Create customer-ready decks and materials using AI-assisted workflows
Keep detailed, accurate CRM, support, and account notes
Surface actionable customer feedback that influences product direction
Improve internal processes, playbooks, templates, and workflows
Operate independently in a fast-paced startup environment

RequirementsThis role is a strong fit if you are:

Happy, upbeat, confident, and highly personable
Professional and polished on video and live calls
Extremely organized and detail-oriented
Comfortable explaining technical concepts to non-technical audiences
Fluent with modern AI tools and productivity workflows
Skilled at building clean, persuasive decks and presentations
Energized by accountability, ownership, and startup pace
A self-starter who takes initiative without needing heavy structure

This role is not a fit if you prefer slow pace, rigid structure, or narrowly defined responsibilities.Required Experience

2–5 years of experience in customer success, account management, sales, or solutions consulting
Proven experience running live software demos
SaaS experience strongly preferred
Experience with analytics platforms, data tools, or marketing technology preferred
Demonstrated ability to build customer-facing decks and presentations
Strong written and verbal communication skills
Comfortable working with CRMs, AI tools, and modern SaaS platforms

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