Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.This is your opportunity, come and be part of Sangre Tigo!Apply right now!L2 Infrastructure Expert EngineerJoin us as L2 Infrastructure Expert Engineer.Location: The selected candidate can be hired in any of the following countries: Panama, Costa Rica. Guatemala, El Salvador, Honduras, Colombia, Paraguay, Bolivia or Nicaragua.Reports to: Infrastructure Area LeaderCore ResponsibilitiesResolve complex issues in specialized areas, guiding others using existing solutions and procedures.Lead projects, train junior staff, and serve as a best practice and quality reference.Diagnose and analyze codebases to identify bottlenecks, bugs, and root causes.Design and implement automated and manual testing frameworks for large-scale applications.Perform reverse engineering and deep troubleshooting of legacy or third-party systems.Develop internal tools for stress testing and high-volume production simulations.Collaborate with infrastructure, DevOps, and QA teams on CI/CD pipelines.Investigate and resolve system-level performance and connectivity issues across containers, networks, and databases.Research and integrate tools to enhance observability, test coverage, and failure detection.Mentor junior developers and foster a culture of innovation and curiosity.Infrastructure and SupportAdminister operating systems across hybrid environments (cloud and on-premises).Lead the convergence of cloud and physical infrastructure.Maintain asset control across all infrastructure layers.Execute SOX controls related to infrastructure operations.Administer physical hardware in countries with central clusters.Ensure lifecycle management and modernization of infrastructure assets.Lead security assessments and implement countermeasures.Manage L2 incidents, requests, changes, and escalations.Generate infrastructure capacity and performance metrics.Drive automation initiatives and best practice implementation.Support technical negotiations with third-party IT providers.Develop disaster recovery and business continuity plans.Control budgets and reporting for assigned services.Identify efficiencies through KPIs and improvement projects.Lead transformation and optimization of IT models.Manage the operational scorecard for the area.Lead incident recovery and critical issue resolution.Ensure readiness and support for platforms handed over to TTC.Promote talent development, team identity, and engagement.Key InterfacesCollaborate with vendors and internal stakeholders to deliver infrastructure aligned with TIGO strategy.Provide regular updates and ensure clear project communication.Coordinate across technical teams and vendors for joint execution.Engage internal clients to manage expectations and deliver improvements.Stay updated on DevSecOps practices and share relevant developments.EducationBachelor’s or Master’s degree in Computer Science, Engineering, or related technical field is required.Required Skills and Experience7+ years of professional software development experience.Strong programming skills in Python, Java, Go, or C#.Deep knowledge of testing methodologies and automation frameworks.Experience with CI/CD pipelines, Git, Jenkins, GitLab CI.Hands-on with cloud-native architectures, Docker, Kubernetes, and infrastructure automation.Proficient in SQL and NoSQL databases.Skilled in network diagnostics, server performance tuning, and load testing.Familiarity with observability tools: Grafana, Prometheus, ELK Stack, Datadog.Excellent debugging, profiling, and performance analysis skills.Ability to reverse engineer complex systems and fix vulnerabilities.Core CompetenciesCustomer-Centric: Prioritize internal customer satisfaction and service excellence.Collaborative Leader: Promote knowledge sharing and build strong stakeholder relationships.Results-Oriented: Show initiative, accountability, and focus on measurable outcomes.Visionary: Seek continuous improvement aligned with business needs.Change Champion: Drive change through communication and influence.Ownership: Take full responsibility for team and organizational results.Innovator: Identify and prototype new solutions proactively.Interpersonal SkillsAbility to lead geographically distributed teams.Strong problem-solving and abstract thinking.High autonomy and initiative.Excellent communication and collaboration.Business-oriented mindset with strong technical acumen.Skilled in managing and negotiating with IT third parties.Business KnowledgeAlign infrastructure strategy with business goals to support scalable and resilient environments.Support mission-critical systems impacting customer experience, revenue, and compliance.Drive infrastructure initiatives that enable digital transformation and operational efficiency.Understand vendor ecosystems, licensing, SLAs, and sourcing models.Ensure infrastructure services meet performance, availability, and cost-efficiency expectations.Problem ResolutionAdvanced conceptual thinking in complex, novel situations requiring strategic vision.Navigate ambiguity to identify root causes and define action plans.Apply structured problem-solving and systemic thinking.Anticipate failure points and design preventive solutions.Lead post-mortem analysis and promote continuous learning.Leverage cross-functional knowledge to solve multi-layered problems.We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.