Account Manager
Oliver Agency
- Ciudad de Panamá
- Permanente
- Tiempo completo
- Work in true collaboration with the client and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible. Understanding the nuances of the client and the different BU's to deliver on different products and services.
- Line management of a team of between 1 - 5 client service members, who may sit onsite with you or remotely in a different client hub.
- Own the daily team oversight, reviews, 121s, weekly check-ins, as well as execution of campaigns, remastering and adaptation (production), run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
- Accountable for the delivery of high-level campaign plans working with the client to understand how best to deliver, as well as management reports for the account.
- Escalation point for your local markets, if client SLA's or internal SLA's and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the Senior Account Director, Operations Director and relevant Production leads to rectify this.
- You will be working with our global stakeholders and providing insightful feedback. This role is key for connecting global and local teams.
- Negotiate to create win-win compromises with your client on behalf of your team members where needed.
- You ideally need to come from a background in production with a strong delivery background. You should already understand the process and nuances for delivering high volumes of adaptation work.
- Growing strong relationships with the different agencies, including their creative origination agencies, media agencies, printers etc. Being the central point to ensure we get the work from the creative agencies on time and deliver to the media agencies and printers to their timelines.
- Ideally a strong background in a retail environment, both online and offline.
- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective collaborative working relationships.
- Able to have the hard conversations with clients to ensure we get what we need from them to deliver on time and push back when needs be.
- Excellent account leadership skills with a developed production, visionary and creative judgment, strategic thinking on delivery and asset sharing between markets, talent management, commercial acumen and business growth.
- Solution driven and can join the dots and strategically think about how to activate efficiency between markets within the region.
- First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build, with senior Leadership and with local markets.
- The ability to manage and develop junior team members and align their objectives to agreed KPI's.
- A clear understanding of all OLIVER services and products and how to utilise this knowledge to the accounts advantage.
- Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
- Highly agile, imaginative, creative with the ability to generate ideas and practically contribute to studio output.
- Proficient in Microsoft Office and other related software.
- Understanding the nuances of localisation both from a cultural and copy POV.
- Think strategically about how to share assets created for one market that could be leveraged by others.
- Paid Media
- Digital & Programmatic
- Social
- OOH
- Retail
- Production
- Adapting and Activating Toolkits
- Working with global brands
- Strong leadership
- Strategic thinking