Analistas O365
- Panamá
- Permanente
- Tiempo completo
✓ User management
✓ Escalating support cases to Microsoft
✓ Report incidents and changes that impact the tenant
✓ Activity Reporting, Inactive Sites →Backup & Recovery Strategy
Microsoft Teams, Meeting, messaging, app, and device policies
✓ Using the CQD (Call Quality Dashboard) for calls
✓ Managing users, teams, and channels
✓ Activity, call, and recording reports
✓ Troubleshooting call quality issues
✓ Managing apps in Teams
✓ Create and configure policies for Teams, Chats
SharePoint, Site Creation
✓ Create and manage sites and site collections
✓ Configuration of modern sites and hub sites
✓ Management of permissions and structures by department or project
✓ Integration with other Microsoft 365 tools (Teams, OneDrive, Power Platform)
✓ External sharing and collaboration
✓ Create and manage libraries, lists, and workflows
✓ Configure Security and Compliance
✓ Monitor performance and activity
✓ Troubleshoot incidents and requests
✓ Plan maintenance windows
✓ Allocated storage management and optimization
✓ Implementation of good practices
✓ Adjust permissions based on groups instead of users
OneDrive: Enforcing Retention and Access Policies
✓ Sync and Recovery Settings
✓ Delegation and Sharing
✓ TroubleshootingExchange Mailbox, Group, Calendar, and Share Management
✓ Configuring Transport, Retention, and Compliance Rules
✓ Monitoring Mail Traffic
✓ Connectors and Relay Services
✓ Troubleshooting
Power Platform: Using secure connectors and environment governance
✓ Developing internal applications with Power Apps
✓ Error control, versioning, and auditing
✓ Managing environments and governance strategies
✓ Configuring DLP policies for flows and connectors
✓ Capacity, licensing, premium connectors, and execution limitsPower BI Workspace Management and Published Content Governance
✓ Configuring Roles and Access Policies
✓ Monitoring License Usage and Consumption
✓ TroubleshootingPurview: DLP Policy Management and Sensitivity Labels
✓ E-Discovery and Auditing
✓ Roles and Access
✓ Troubleshooting
Licensing Available Capabilities
✓ Group management in Azure AD
✓ Basic knowledge of MS365 licensing
✓ Copilot activation, configuration, and monitoring
✓ Specific licensing management
✓ Monitoring usage and adoption
✓ Communication skills: The employee must be able to communicate effectively, both in
person and by phone or email.
✓ Negotiation Skills: The Collaborator must be able to negotiate with customer to close
deals.
✓ Analytical skills: The collaborator must be able to analyze the needs of potential
customers to offer appropriate solutions.
✓ Technological skills: The collaborator must have knowledge of the managed technology
services for the administration SharePoint Online, OneDrive and Teams: whit the Profile:
Systems Engineer with more than 3 years of experience in Active Directory, Cloud Services, M365
Management.
✓ Knowledge of Information Governance.
✓ Advanced knowledge in creating and managing sites, site collections, managing libraries,
lists, and workflows
✓ Manage Configure security and compliance
✓ Intermediate knowledge in OneDrive Desktop Client.
✓ Knowledge in Exchange Online, Transport Rule, Trace Messages, Manage and Configure
UserMailbox and SharedMailbox.
✓ Knowledge Retencion Polices.
✓ Knowledge in Tenant Management and External Domains.
✓ Management of business connectivity and secure storage.
✓ OneDrive and SharePoint Designer customer knowledge.
✓ Knowledge in User, Group and Permissions Management.
✓ Knowledge in Capacity, Availability and Security Management.
✓ Knowledge of Entra ID for User management, guest permissions, activity reports and
identification of inactive accounts
✓ Advanced knowledge in O365 Licensing, Mapping, Inventory, Configuration, Usage
Analysis and Reporting
✓ Advanced knowledge of Purview M365
Certifications: ITIL V3 or V4, Microsoft MS-102, Microsoft MS-203, Microsoft MS-900, or other
related to Microsoft.