Claude AI & Automation Specialist LATAM

• The Koin Club — licensed collectible coins and medallions

• Tilly Pig — financial literacy products for children

• Jonny’s Sister — personalised gifts and homeware

• Bubba Boo — eco-conscious baby, toddler and adult clothing

• The Wessex Mint — precious metals savings and investment platform
• Pastel Sixteen — contemporary fashion and accessories

• Design, build, and maintain Claude-powered automations that deliver measurable time and cost savings

• Develop multi-step workflows that integrate Claude with existing business systems and tools

• Design and implement agent-based architectures including sub-agents and orchestration agents to handle complex, multi-stage business processes

• Build and maintain reusable prompt templates, Claude Projects, custom skills, and automation patterns

• Evaluate and implement automation platforms (e.g. Make, n8n) alongside Claude to create end-to-end workflows

• Document all automations with clear logic, dependencies, and maintenance requirements

• Monitor automation performance and iterate based on output quality and reliability
• Identify and prioritise manual, repetitive, or inefficient processes across all departments for automation

• Design and deliver structured training programmes to upskill team members across all departments in effective AI usage

• Create formal training materials including guides, video walkthroughs, and reference documentation

• Provide one-to-one coaching and ad-hoc support to help individuals integrate AI into their specific workflows

• Build self-serve templates, tools, and resources that enable teams to leverage Claude independently

• Track and report on team adoption metrics and AI literacy across the business

• Stay current on Claude product updates, new capabilities, and emerging AI tools, and communicate relevant changes to the team

• Develop and refine prompting strategies to maximise the accuracy, consistency, and quality of Claude’s outputs across Chat, Cowork, and Code

• Establish best practices and style guides for prompt engineering across different use cases

• Build and maintain a library of tested, high-performance prompts for recurring business tasks

• Evaluate output quality across different Claude models and surfaces, recommending the optimal approach for each use case

• Troubleshoot and resolve issues with prompt performance, hallucination, or inconsistent outputs

• Contribute to the development of the business’s AI adoption roadmap and strategic priorities

• Research and evaluate new AI tools, models, and capabilities relevant to Koin’s operations

• Identify opportunities where AI can create competitive advantage or unlock new capabilities

• Benchmark Koin’s AI maturity against industry best practice and recommend improvements

• Provide input on build-vs-buy decisions for AI-powered tooling and integrations

• Work with marketing, operations, finance, customer service, and e-commerce teams to understand their workflows and pain points

• Act as the central point of contact for AI-related questions, requests, and project scoping across the business

• Partner with the Systems & Data team to ensure AI solutions integrate cleanly with existing data pipelines and platforms

• Communicate progress, impact, and learnings through regular reporting to leadership

• Demonstrable deep expertise with Claude across all surfaces including Chat, Cowork, and Code

• Proven track record of using AI to automate business processes and deliver measurable efficiency gains

• Strong prompt engineering skills with the ability to design, test, and iterate on complex prompts for diverse use cases

• Experience designing and building agent-based workflows including sub-agents and orchestration agents

• Experience training and upskilling non-technical team members in AI tools and workflows

• Comfortable with light coding including working with APIs (REST, webhooks, OAuth), JSON, and basic scripting (e.g. Python or JavaScript)

• Strong understanding of workflow automation concepts including triggers, conditions, data mapping, and error handling

• Excellent analytical and problem-solving skills with the ability to break down complex processes into automatable steps

• A natural problem-solving mindset with genuine excitement for new technology, systems, and logic

• Strong written and spoken English with the ability to create clear documentation and training materials

• Ability to clearly communicate technical concepts and AI capabilities to non-technical stakeholders

• Self-directed and structured working style, able to manage workload independently in a remote environment aligned with UK business hours

• Naturally curious with a bias toward continuous improvement and staying ahead of the rapidly evolving AI landscape

• Experience with automation platforms such as Make, n8n, Zapier, or similar workflow tools

• Familiarity with other AI platforms and models (e.g. OpenAI, Gemini, Perplexity) and the ability to compare capabilities objectively

• Experience working with e-commerce platforms, particularly Shopify

• Familiarity with ERP systems, particularly NetSuite

• Experience with iPaaS or middleware platforms for system integration

• Understanding of e-commerce operations including order management, inventory, and customer lifecycle

• Experience working in or with D2C or multi-brand retail businesses

• Familiarity with MCP (Model Context Protocol) or similar AI integration standards

• Experience building or managing Claude Projects, custom skills, or agent

• Salary of $4,000 (USD) per month

• Fully remote role for LATAM-based candidates aligned with UK business hours

• Full training on Koin’s internal systems, tools, and operational processes

• Huge opportunity for career development as Koin incorporates AI into every element of the business — this role will grow as our AI capability grows

• Opportunity to define and own a new capability within a fast-growing international e-commerce business

• Direct exposure to leadership and the opportunity to shape the business’s AI strategy from the ground up

• Work across multiple brands, markets, and business functions

• Supportive and collaborative working environment with a strong focus on innovation

• Opportunity to work at the cutting edge of AI application in a commercial setting

• Access to Claude Pro and all necessary AI tooling to perform the role effectively

Koin Limited